Job Description

Customer Service - Hazardous Waste

📍Wednesbury

Full Time (8.30-5.00 & 8-4.00)

9 Months Contract to cover maternity leave

As a Customer Service Advisor, you'll be the dedicated point of contact for a portfolio of customers, ensuring they receive outstanding service, proactive support and regular communication. You'll build trusted relationships, understand your customers' needs and work closely with internal teams to deliver the best possible outcomes.

You'll play a key role in driving customer satisfaction, supporting contract renewals and identifying opportunities to grow and strengthen customer partnerships.

Your core responsibilities

• Deliver excellent customer service by handling customer enquiries via phone, email and other communication channels.

• Resolve customer queries efficiently, ensuring a positive experience and timely service delivery.
• Build strong relationships with customers and act as a trusted point of contact.
• Work collaboratively with internal teams to deliver the best possible customer outcomes.
• Manage a portfolio of customer accounts, supporting retention and identifying opportunities to enhance service.
• Monitor performance against key service standards and take action to maintain high levels of customer satisfaction.
• Identify process improvements and share ideas to enhance customer experience and team performance.
• Support customer projects, service rollouts and business initiatives as required.
• Contribute positively to team objectives, promoting a culture of collaboration, continuous improvement, health and safety.

Our essential requirements

• Previous experience in a customer service, account management or customer-facing role.
• Proven ability to build and maintain positive customer relationships.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving skills with the ability to resolve customer queries effectively.
• Well organised, with the ability to manage priorities and work in a fast-paced environment.
• Proactive and motivated, with a positive and customer-focused approach.
• Ability to work collaboratively as part of a team and build effective working relationships.
• Competent IT skills and experience using customer management systems and Microsoft Office applications.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.