Job Description

Job Summary:

Responsible for managing and troubleshooting all inquiries received through email, social media platforms, and conducting unable to locate calls.

Key Responsibilities:

Client Interaction: Respond to client and family inquiries via phone, email, and in-person.

Service Coordination: Assist in scheduling and coordinating home care services for clients.

Problem Resolution: Address and resolve client complaints and issues promptly and effectively.

Service Knowledge: Maintain a thorough understanding of the agency’s home care services and policies.

Documentation: Keep accurate records of client interactions, service requests, and resolutions.

Compliance: Ensure all services adhere to home care regulations and agency policies.

Support: Provide support to field staff and caregivers as needed.

Skills and Qualifications:

Communication Skills: Excellent verbal and written communication skills.

Empathy: Ability to understand and address the needs and concerns of clients and their families.

Problem-Solving: Strong troubleshooting and problem-solving skills.

Patience: Ability to remain calm and patient, especially when dealing with sensitive situations.

Technical Proficiency: Familiarity with customer service software and home care management systems.

Experience and Education:

Experience: Previous experience in customer service, preferably in a healthcare or home care setting.

Education: A high school diploma or equivalent is typically required; some positions may prefer a college degree.

Qualifications:

At least two (2) years of experience as a customer service representative, call center clerk, or medical office receptionist.

At least one (1) year of previous healthcare experience working in a similar setting.

Skills:

Great Customer Service

Organization

Attention to detail.

Team oriented

Education:

High Schol graduate or equivalent- two years of college preferred.

The qualifications listed is a brief description of what is required as per daily task but will not be limited to other duties assigned by manager.