ABM UK

Customer Service

ABM UK  •  £13.45/hr  •  England, GB (Onsite)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

LOCATION: Cotswold Designer Outlet

SHIFT PATTERN: Saturday & Sunday, 10 hours per week

PAY RATW: £13.45 per hour

Do you love meeting new people? Are you naturally confident, friendly and full of positive energy?

We're on the lookout for outgoing, approachable individuals to become the welcoming face of our Guest Services team. 

This is a character-first role – whether you're welcoming guests, giving directions or helping create memorable experiences, your energy and enthusiasm will make all the difference.

We'll teach you the rest.  

Requirements

  • Promote a welcoming and inclusive environment for Guests, residents and colleagues
  • Confidently provide knowledge of Cotswolds Shopping Centre and surrounding areas
  • Professionally communicate with guests through telephone and email
  • Participate and assist with all Centre events  
  • Comfortable working indoors and outdoors, whatever the weather
  • Be observant and report any safety or maintenance concerns
  • Liaison with other departments and brand partners
  • Provide support for Guests with disabilities and additional needs, showing sensitivity and respect 
  • Be willing to learn, adapt and take on new training as needed 
  • Follow the Lost & Found property, Child Safety procedures and be vigilant in all handover communications
  • Working Friday Saturday and Sunday
  • Required Skills and Experience
  • Confident communicator
  • Enthusiastic
  • Genuine desire to assist customers
  • Excellent telephone manner and written English
  • Effective time management skills
  • Excellent organisational skills
  • Knowledge of IT
  • Flexible and willing to adjust to needs of the business

Benefits

We’re proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counselling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM UK

About ABM UK

Founded in 1909, ABM serves over 20,000 clients, with annualised revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland and other international locations. For more information, visit www.abm.co.uk.

Industry
Facilities & Workplace
Company Size
1,001-5,000 employees
Headquarters
Hounslow , GB
Year Founded
1909
Website
abm.co.uk
Social Media