The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.
Key Responsibilities:
Handle inbound and/or outbound customer interactions in a professional and courteous manner
Resolve customer inquiries, complaints, and issues efficiently
Provide accurate information regarding products, services, and policies
Document interactions and update customer records in the system
Follow communication scripts and quality guidelines when applicable
Meet performance metrics related to quality, productivity, and attendance
Collaborate with team members and supervisors to improve customer satisfaction
Requirements:
High school diploma or equivalent (college studies are a plus)
Strong communication skills (verbal and written)
Customer-focused attitude with problem-solving skills
Ability to work independently (especially for WFH roles)
Basic computer skills and ability to navigate multiple systems
Prior customer service or call center experience is a plus
Work Setup:
Position available as Onsite or Work From Home, depending on operational needs
Schedule and training details will be provided during the interview process
Sourcefit is an international BPO company dedicated to helping businesses scale and win. Our approach is simple: get great staff, build a process to last.
With locations in the Philippines, Dominican Republic, South Africa, Madagascar, and Armenia, we offer scalable, award-winning offshore staffing and fully-managed outsourcing solutions for customer service, IT, trust and safety, healthcare revenue cycle, accounting, back office, construction, digital marketing, and more.
Since 2009 we have helped clients ranging from start-ups to Fortune 500 firms to build enduring value through their outsourced teams. Our 2,000+ employees are committed to delivering close, personal service, while also leveraging the latest technologies, such as AI and Machine Learning, and the most cost-efficient processes.
We take great pride in our highly-recognized workplace culture, as well as our transparency, client-friendly business terms, and adherence to the most stringent international standards for data security and privacy, including ISO27001, ISO27701, ISO 9001, SOC2, PCI-DSS and more.
With Sourcefit, begin risk-free as you leverage global talent. Contact us here or visit sourcefit.com to get started.
