IDEMIA

Customer Service 1

IDEMIA  •  São Paulo, BR (Onsite)  •  28 days ago
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Job Description

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose


This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability

Key Missions

  • Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
  • Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
  • Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
  • Supports regulatory customer and internal compliance requirements
  • Manages customer queries and complaints to a satisfactory resolution
  • Supports Account Manager in relation to contract delivery
  • Supports internal requirements in relation to service delivery
  • Starts to gain some relevant working knowledge in specialist area e.g. Customer Service
  • Prepares work for customers, but may not be directly customer facing without supervision
  • Prepares reports and presentation materials
  • Receives and responds to correspondence within a defined scope
  • Performs administrative tasks in relation to specialist area e.g. Customer Service
  • Performs work generally under direct supervision, but can handle basic issues and problems, may refer more complex issues to more experienced colleagues
  • Profile & Other Information

    By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

    We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

    At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

    Visit our website to know more about the leader in Identity Technologies

    www.idemia.com

    IDEMIA

    About IDEMIA

    IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:

    • IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

    • IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.

    For more information, visit www.idemia.com and follow @IDEMIAGroup on X.

    Industry
    IT & Software
    Company Size
    10,000+ employees
    Headquarters
    Courbevoie, FR
    Year Founded
    Unknown
    Social Media