Job Description

R0097874

Customer Sales & Support Specialist

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunnelling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

Sandvik Botswana invites applications from suitably qualified and experienced candidates for the position of Customer Sales & Support Specialist (SRP), This role is responsible for providing quality and efficient customer service to customers (internal & external) for Sandvik Rock Processing Solutions business in Botswana. This will involve answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues with enthusiasm, proactively and in a team oriented and dedicated manner and ensuring the fulfilment of our customers’ needs promptly and courteously, This service is delivered directly to Sandvik Mining clients.

Location:

This role is based Gaborone Head Office, Botswana

Key Performance Areas

• Provide quality customer service, including interacting with customers, answering customer complaints
• Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
• Quote all established standard items as requested by the customer.
• Provide basic technical support and recommend products for customer applications or refer to the technical sales support team for further assistance.
• Consistently communicate with external sales personnel as well as the Customer Service Manager/Aftermarket Manager regarding any customer sensitive issues.
• Resolve quote or purchase order discrepancies for all customer orders.
• Process routine returns, quality returns and annual stock returns.
• Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
• Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
• Ensure that customers’ purchase orders are processed accurately and timeously.
• Expedite sales orders and provide progress feedback to customers timeously.
• Engage and develop relationship with internal stakeholders to ensure best customers’ experience
• Warranties Management: Liaise with quality department in the opening and closing of warrantee claims and ensure accuracy of cost allocation.
• Investigation of claim and submission of a report detailing the findings of the investigation, including a root cause analysis and recommendations for conclusion of the claim.
• Ensure timeous conclusion of warranty claims.
• Other support duties that may be assigned

Your Profile

• Bachelors Degree in Business Administration/Management & or related field.
• 1-2 years' experience in a customer facing role or environment would be highly advantageous.
• Reasonable technical understanding of vibration and/or crushing equipment.
• Sound judgement and problem-solving ability.
• Listening and logic interpretation.
• Strong customer orientation and excellent Customer Service skills.
• Advanced communication skills (written & verbal).
• Must be flexible and self-reliant, self-starter.
• Excellent time management.
• Sound commercial reasoning.
• Computer literacy and related technical software knowledge will be an added advantage.

How to apply

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers, where you will get more detail on the role and key effectiveness areas.

Please note that you must be physically and medically fit to work in a mining environment including meeting

Applications Close: 11th October 2026

• Applicants who do not meet the Minimum Qualifications clearly outlined above will not be acknowledged. Only persons meeting all the requirements will be considered and then short listed. Only those on the short list will be contacted accordingly.
• Sandvik's recruitment policy does not require any prospective job seekers to make payments to the organization or any of its employees as a way of securing employment.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.