Job Description

Are you passionate about delivering excellent customer service while ensuring smooth sales order processing in a dynamic, team-oriented environment? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Sales Support Specialist, you will be serving as a key point of contact for customers, handling inquiries, preparing quotations, and processing sales orders to keep our commercial operations running seamlessly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) team, you'll create impact by Ensuring customers receive accurate, timely quotations and orders that strengthen trust and drive business growth for Grundfos.

Your main responsibilities include:

• Receive customer inquiries via email or phone and clarify specific product and service requirements
• Prepare and generate quotations based on customer requests, ensuring accuracy and timely delivery
• Create and enter sales orders into the core system, maintaining data integrity throughout the process
• Liaise with customers and internal teams to resolve order-related questions and ensure smooth fulfillment
• Maintain and update customer records and order documentation in accordance with business processes
• Collaborate proactively with team members to improve workflows and share knowledge

What makes you a great fit

Above all, you are a detail-oriented professional with solid administrative and sales support experience, comfortable navigating English-language systems and committed to continuous improvement. We would also imagine that you have:

• 5+ years of practical experience in sales administration, order entry, or a similar administrative support role
• Proficiency in basic PC operations including Word, Excel, and email communication
• Ability to read and understand English-language system interfaces, menu items, and field names (Our customers are primarily Japanese companies. Communication with customers is by Japanese mainly.)
• Solid business etiquette and professional communication skills

It is a plus if you also:

• Experience with Excel functions such as SUM and VLOOKUP
• Conversational-level English proficiency
• Engineering background or technical product knowledge
• Strong IT literacy and comfort learning new systems quickly

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com