Job Description

Customer Sales Representative – Telemedicine (Part-Time)

About Zappy

Zappy is a modern BPO partner supporting high-growth healthcare and telemedicine practices. We provide skilled sales and operational professionals who integrate seamlessly into our clients’ teams.

We are currently hiring on behalf of a cash-based telemedicine medical practice specializing in hormone health, medical weight loss, and longevity optimization. The patient population is primarily women.

We are seeking a confident, results-driven Customer Sales Representative to conduct scheduled 15-minute discovery calls with prospective patients.

This role is critical to practice growth. Your primary objective is to convert qualified prospects into booked initial consultations with a medical provider.

This is a part-time role based on appointment volume/bookings.

Fluent, natural-sounding English is required. The candidate must sound credible, professional, and fully integrated with the practice.

Key Responsibilities

• Conduct scheduled 15-minute discovery calls with prospective patients

• Build rapport quickly and create a warm, trustworthy experience

• Identify patient concerns, goals, and readiness

• Clearly explain the practice model, assessment process, and ongoing care

• Confidently discuss pricing

• Handle objections professionally

• Utilize strong closing techniques to secure bookings

• Document call notes and outcomes accurately

• Meet or exceed conversion goals

Required Qualifications

• Proven experience in sales, appointment setting, or closing

• Strong experience conducting short discovery calls (required)

• Demonstrated closing ability

• Fluent, professional-level English

• Ability to sound confident, credible, and polished

• Comfortable discussing health-related topics

• Organized and detail-oriented

Preferred Qualifications

• Experience in healthcare, telemedicine, medical aesthetics, wellness, or women-focused services

• Experience in female-centric sales environments

• Background in high-ticket or consultation-based sales

Ideal Candidate

You are:

• Personable and empathetic

• Confident without being pushy

• Skilled at objection handling

• Motivated by performance metrics

• Comfortable discussing pricing transparently

• Reliable and polished on the phone

Performance Metrics

• Discovery call conversion rate

• Number of initial consultations booked

• Call quality and patient feedback

Position Details

• Part-time (based on appointment volume)

• Remote

• Performance-based compensation structure available

• Opportunity to grow with a scaling telemedicine practice