Greene King

Customer Sales Representative

Greene King  •  Bury St Edmunds, GB (Hybrid)  •  2 hours ago
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Job Description

Company Description

Join Greene King, the UK's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality.

With over 220 years of history and a team of around 39,000 people, we're passionate about creating great experiences for our customers and building a business our teams can be proud of.

Job Description

Love talking to people, building relationships and turning great customer service into sales?

We're looking for a proactive and customer-focused Customer Sales Representative to join our team. This is a varied role combining sales, customer service and account development, where you'll have the opportunity to build strong customer relationships, maximise sales and make a real difference.

You'll also receive cross-training across both our Customer Sales and Customer Care teams. This means you'll gain experience managing customer orders as well as supporting delivery queries, resolving issues and handling complaints, giving you a broader understanding of our customers' needs.

Qualifications

Your role will include:

  • Making outbound calls to customers to take orders and identify opportunities to increase sales.
  • Handling inbound calls professionally, providing excellent customer service and building lasting relationships.
  • Promoting offers, upselling products and working towards sales targets.
  • Supporting customers with delivery queries, questions and complaints as part of your Customer Care training.
  • Completing administrative tasks accurately, using systems including Excel and Outlook.
  • Identifying potential new customers and supporting account growth.
  • Working collaboratively with colleagues to deliver shared team goals

What you'll bring…

  • Previous experience in customer service, sales or administration.
  • Strong communication skills and the confidence to build positive customer relationships over the phone.
  • A sales-driven mindset, with the motivation to achieve targets and spot opportunities.
  • Good IT and organisational skills, particularly using Excel and Outlook.
  • A positive, resilient attitude, with the ability to manage busy periods and handle challenging conversations professionally.
  • A flexible, team-focused approach and a willingness to learn across different areas of the business.

You don't need to know everything from day one. We're looking for someone with the right attitude, a passion for customers and the drive to develop their skills.

The details

  • Hours: 35 hours per week
  • Salary: Competitive Annual Salary
  • Bonus: local bonus scheme
  • Agile working: The opportunity to work from home up to two days per week following training.

Additional Information

We're all about rewarding our team's hard work, that's why…

  • Career development: Training, apprenticeships and opportunities to progress across our well-known brands.
  • Food and drink discounts: 33% off for you and 15% off for your loved ones across our brands.
  • Wellbeing support: Free Employee Assistance Programme covering mental health, wellbeing, financial and legal support.
  • Hotel discounts: 50% off for you and 25% off for your loved ones at Greene King Inns and hotels.
  • Refer a friend: Earn up to £1,500 when you recommend someone who joins us.
  • Wagestream: Access your earned wages before payday.
  • Retail discounts: Savings at Superdrug, Three Mobile and many more.

Ready to make an impact?

If you're a confident communicator who enjoys helping customers, building relationships and achieving results, we'd love to hear from you. Join Greene King and develop your sales and customer service career with us.

Greene King

About Greene King

Greene King is the country’s leading pub company and brewer with c.2,600 pubs, restaurants and hotels across England, Wales and Scotland.

At Greene King we are passionate about delivering our purpose to ‘pour happiness into lives’. That’s for our customers, our team, our pub partners, our suppliers and the communities in which we live, operate and serve. Founded in 1799 with offices in Bury St. Edmunds, Suffolk and Burton on Trent in Staffordshire we employ around 40,000 people across the group with three divisions: Greene King pubs, Destination Brands & Ventures, and Brewing & Brands.

• Greene King pubs: Greene King pubs is our mainstream pub brand located where people and communities come together; pubs enjoyed in cities, towns and villages throughout the country with clear ambition to be “The Nation’s Most Loved Pub Brand”. Pub Partners runs our tenanted and leased pubs business and Hive Franchise pubs.

• Destination Brands & Ventures: Destination Brands is a portfolio of distinct brands which includes Hungry Horse, Chef & Brewer, Farmhouse Inns and Flaming Grill that bring friends and family together, delivering great service, quality and value for money for a range of eating out and drinking occasions. Venture includes Hickory’s, Premium (Crafted Pubs & Metropolitan Pub Company) and Hotels which operate autonomously of Greene King’s managed pub brands.

• Brewing & Brands covers the brewing sides of the business. Quality ales are brewed at the Westgate brewery in Bury St Edmunds and the Belhaven Brewery in Dunbar. Our industry-leading portfolio includes Greene King IPA, Old Speckled Hen, Abbot Ale, Ice Breaker and Belhaven Best and our premium beers, Level Head and Flint Eye, brewed for the modern-day drinker.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Bury St Edmunds, GB
Year Founded
Unknown
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