The Customer Rewards Manager's primary duty is to use his/her expertise to analyze and react to data to manage the Hungry Loyalty Program.He/she is responsible for analyzing, identifying, designing and implementing customers' acquisition and retention campaigns. This entails coordinating new, existing and planned projects across different food brands and countries, and designing/suggesting marketing campaigns for specific customers' segments.Among the opportunities for improvement in Churn and Loyalty that this position expects to participate in are local market strategies, customer experience, value management and steering.
Job Description
• Be the EFG expert of HungryApp loyalty program management (back-end system)
• Drives the development & implementation of strategic & tactical plans supporting care retention targets. This requires the ability to clearly communicate to a variety of levels in leadership and understand what is important to different stakeholders in the business and ensure their interests are protected
• Leverage customer, financial and churn data to inform decisions and identify the opportunity areas, and tactics needed, to mitigate churn risk
• Design customer-targeting approaches based on customer data attributes to execute business strategy
• Work with key stakeholder teams to develop, configure, test, implement, and assess value focused strategies
Job Requirement
Travel Requirement
Due to a large number of applicants, we will only be able to follow up with candidates who are shortlisted for an interview, and this will happen within 10 working days from the date of your application.
As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.
For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.
Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.
At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.
