Arona Home Essentials

Customer Retention Manager

Arona Home Essentials  •  Warren, PA (Onsite)  •  18 days ago
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Job Description


Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We operate over 50 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania, and Puerto Rico. We are currently looking to hire a Customer Retention Manager.

You will have access to a comprehensive benefits package that includes:

  • Paid time off including vacation days, personal days and holidays
  • Unlimited Bonus & Commission opportunities paid monthly
  • Company paid Life Insurance and Long-Term Disability Insurance
  • Medical, Dental, Vision, Life Insurance and Short-Term Disability
  • 401(k) with a company match
  • Ongoing training and development

Responsibilities:

  • Immediate contact of all customers who have not renewed their lease agreement(s)
  • Maintain updated accurate customer information
  • Help support the overall needs of the store by assisting other associates and acting as key holder in the General Manager’s absence
  • Monitor customer payment history and habits and make recommendations to support the customer to ownership
  • Collect money and obtain customer signatures on lease agreements
  • Other tasks as assigned by management
  • Strong leadership skills
  • Good communication and interpersonal skills
  • Professional appearance
  • History of results
  • Aptitude to learn proper collection procedures
  • Effective organization skills
  • Must be 18 years of age or older
  • Position routinely requires lifting, loading and “dollying” merchandise of 50 pounds or more
  • Bi-Lingual a plus!!

Requirements:

Customer Retention Manager must have a satisfactory MVR (driving record), D.O.T. physical/certification, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. Customer Retention Manager must pass a pre-employment drug screening and criminal background investigation.

EEOC Statement

Arona Home Essentials is an Equal Opportunity Employer.

Arona Home Essentials

About Arona Home Essentials

Arona Home Essentials has been active in the rent-to-own industry for more than two decades with a crew that has decades more experience, and we have more than 58 store locations nationwide. Over the past 30+ years, many things have changed. But one thing that’s stayed the same is our commitment to relationships, and our goal to help our amazing community of hard-working customers create happy lives for themselves and their families.

When you Join the Arona Family...

• No nights, Sundays, or holiday hours

• Employee incentive and bonus plan

• Comprehensive training program

• Generous vacation and holiday pay

• 401K employee retirement plan

• Referral/recruitment bonus program

• Group medical and dental coverage

• Exclusive employee product discounts

• Opportunity for career advancement

• Direct deposit payroll checks

• Company paid life insurance

• Long-term disability

• Vision plan options

• Disability plan options

At Arona Home Essentials, we believe that happiness begins in the home, which is why we provide affordable rent-to-own furniture, electronics, appliances, and tires with flexible weekly, bi-weekly, and monthly payment plans. And because we don’t require credit checks or charge high interest rates, everyone is pre-approved for a lease agreement.

Industry
Retail & Ecommerce
Company Size
51-200 employees
Headquarters
West Des Moines, Iowa
Year Founded
1996
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