DrinkPrime

Customer Retention & Engagement Associate

DrinkPrime  •  Bengaluru, IN (Onsite)  •  3 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and chat communication with customers.

What will you be doing...
• Connect with the customers who raise requests to unsubscribe
• Understand the customer’s journey & gather information about issues faced during the  
   tenure
• Retain customers by resolving their issues & providing suitable offers
• Arrange return pick-up & refunds for customers that could not be retained and close loop
• Develop new retention strategies based on customer’s feedback & journey
• Maintain up-to-date knowledge of the company’s current promotions & processes  
   necessary to meet or exceed Retention goals
DrinkPrime

About DrinkPrime

About DrinkPrime

At DrinkPrime, we started with a personal challenge: How can we ensure access to clean, safe, and healthy drinking water?

As we delved deeper, we discovered that this issue extended far beyond us. Most of the water delivered in plastic cans is not fit for drinking, and less than 5% of Indians own a water purifier. What began as a personal problem soon turned into a mission to help millions of people across India access safe drinking water.

Founded seven years ago, DrinkPrime has grown from a simple idea to a trusted solution for over 3 lakh households across 9 cities in India. Our smart, tech-enabled water purifiers are designed to address the water quality challenges unique to Indian households, providing affordable and reliable access to safe drinking water.

At DrinkPrime, we are committed to making safe drinking water accessible for all. Join us in our mission to transform how people experience clean water.

Industry
Unknown
Company Size
201-500 employees
Headquarters
Bangalore, IN
Year Founded
2016
Social Media