AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.
If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers
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Job Title: Customer Response Leader
Location: Beijing
Employment Type: Full-time
The job
The Customer Response Team Leader serves as the primary interface between customers and the R&D organization, leading the intake, prioritization, tracking, and resolution of customer requirements and technical issues. Working closely with Presales, Customer Support, Product Management, Development, QA, and Architecture teams, this role ensures customer feedback is translated into actionable improvements, helping enhance product quality, customer satisfaction, and business success.
Key responsibilities
Essential requirements
Bachelor’s degree or above in Automation, Computer Science, Engineering, or a related discipline.
Solid understanding of HMI/SCADA systems, including product functionality and typical industrial application scenarios.
Strong analytical and troubleshooting skills, with the ability to identify root causes from customer-reported issues.
Proven experience working with issue tracking or project management tools such as Jira or Azure DevOps.
Effective written and verbal communication skills in English, with the ability to collaborate with global teams and customers.
Desired skills and competencies
Customer-focused mindset with experience in technical support, customer success, presales, or solution engineering roles.
Strong collaboration and stakeholder management skills, with the ability to build trust and drive alignment across teams.
Curiosity and continuous learning mindset, with knowledge of industrial automation technologies and customer use cases in industries such as Energy, Power, or Manufacturing.
Familiarity with DevOps/CI/CD practices.
R&D at AVEVA
Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name.
Our track record of innovation is no fluke – it’s the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us.
Find out more: aveva.com/en/about/careers/r-and-d-careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
AVEVA is a global leader in industrial software, sparking ingenuity to drive responsible use of the world’s resources. The company’s secure industrial cloud platform and applications enable businesses to harness the power of their information and improve collaboration with customers, suppliers and partners.
Over 20,000 enterprises in over 100 countries rely on AVEVA to help them deliver life’s essentials: safe and reliable energy, food, medicines, infrastructure and more. By connecting people with trusted information and AI-enriched insights, AVEVA enables teams to engineer efficiently and optimize operations, driving growth and sustainability.
Named as one of the world’s most innovative companies, AVEVA supports customers with open solutions and the expertise of more than 6,400 employees, 5,000 partners and 5,700 certified developers. With operations around the globe, AVEVA is headquartered in Cambridge, UK.
Learn more at www.aveva.com
