Job Description

Salary: £26,250.00 per year

Job Types: Full-time, Permanent

Work Location: Role is office based – Team Valley, Gateshead

We’re looking for a bubbly, positive, customer-focused professional to join our fast-growing Member Experience Team at ‘Team RH’ HQ in Gateshead.

This isn’t your standard customer service gig. You’ll be supporting the Payments and Retentions team by proactively handling often complex situations, recognising and dealing with any issues, helping to retain our members and problem solving.

37.5hrs - Mon - Sun, Fully Rotational and Flexible

Who we are:

We’re Team RH, a no-nonsense wellness brand based in the Northeast, on a mission to make sustainable fat loss achievable, affordable, and accessible. We don’t do fluff, we do facts, accountability, and long-term success. But we’re not just a wellness brand - we’re a tech team, too. We built the Team RH App from the ground up, in-house, with one goal: give people tools that actually help. From food tracking and tailored coaching to goal setting and no-nonsense data, it’s everything members need to stay on plan and make real progress.

We’re real people, helping real people. No egos. No buzzwords. Just a smart product and a team that genuinely gives a s**t.

Key responsibilities:

• Deliver fast, helpful member support including handling complex situations
• Build genuine rapport with members and provide personalised advice.
• Promote products and services where appropriate.
• Proactively spot issues and suggest solutions
• To be able to effectively problem solve in a timely manner
• Daily use of multiple systems
• Support ongoing member retention.

What We’re Looking For:

• 2+ years’ customer sales experience (preferred).
• Excellent communication and people skills.
• Fast and accurate typing skills.
• Confidence using digital platforms (DMs, chat, voice notes).
• A sharp, focused and confident mindset.
• The ability to handle difficult conversations with empathy and clarity.
• A passion for helping others improve their health and achieve personal goals.
• Strong multitasking and time management in a fast-paced environment.
• Someone with proven experience in payments/retentions and complaints

Benefits

• Free On-site gym
• Free parking
• Casual dress
• Pet friendly office (pooches often roaming)
• Company events
• Employee discount
• Health & wellbeing programme
• Company pension

If you’re passionate about people, confident in your customer service skills, and ready to make a real difference, we’d love to hear from you.