Job Description

🌍 Customer Reservation & Support Agent Internship – Youth Adventure Travel

Location: Australia (Byron Bay NSW)

Type: Internship (4–6 months) – Flexible hours

Start Dates: Flexible throughout the year.

Reports to: Call Centre Manager & Support Manager

Compensation: Travel perks, industry experience, and access to free/discounted tours

🚀 Kickstart Your Travel Career with Happy Travels!

Are you passionate about travel and keen to break into the tourism industry?

Want to get hands-on experience with one of Australia’s leading youth adventure travel agencies?

Join Happy Travels as a Customer Reservation & Support Agent Intern and gain real-world experience in product management, supplier relations, marketing campaigns, and more – all while working on exciting projects that shape the future of youth travel.

🧭 About the Internship

In this dynamic, fast-paced internship, you’ll work closely with our Call Centre Manager & Support Manager. At Happy Travels, you will be supported by a team of experts with over 20 years of industry experience & knowledge to help manage our global product range, build relationships with awesome travel suppliers, and support the rollout of new international travel campaigns. You’ll be part of a small, high-energy team that loves adventure, creativity, and getting things done.

🛠️ What You’ll Be Doing

• Chat with new leads over messaging apps or on the phone to help them plan and book trips
• Make sure new enquiries get assigned to the right team member so nothing slips through the cracks
• Send out first messages to new leads quickly to keep conversations moving
• Keep an eye on team inboxes and calls, making sure customers get a timely response
• Follow up with leads and keep records up to date so the sales process runs smoothly
• Step in to help finalise bookings when a team member is away, keeping the customer journey seamless
• Provide friendly aftercare and support to customers, answering questions and making sure they’re happy after booking
• Be the go-between for customers, sales staff, and suppliers to make sure everything runs smoothly behind the scenes
• Book in staff familiarisation trips with third-party operators
• Answering incoming calls from our 1300 customer support number
• Assisting existing customers with any travel issues
• Assisting existing customers with any changes to their itineraries and travel plans
• Investigating and processing customer refund requests
• Managing online reviews and responding to them
• Investigating and rectifying any agent errors
• Quality auditing

👀 Who We’re Looking For

• A travel lover with a passion for youth adventure, backpacking, or cultural exploration
• Strong attention to detail and solid organisational skills
• Comfortable with spreadsheets, websites, or admin systems (we’ll show you the ropes)
• Great communicator - both written and verbal
• Self-motivated, enthusiastic, and keen to learn
• A marketing, tourism, business, or communications student (or recent grad)

🎒 What You’ll Get

• Hands-on experience in the travel industry with real responsibility from Day 1
• A supportive team environment with training and mentoring from the Call Centre Manager & Support Manager
• Access to famils, free trips, and heavily discounted tours through our travel partners
• A glowing reference and professional experience that looks amazing on your resume

📩 How to Apply

Send your CV and a short intro email or video to careers@happytravels.com.au with the subject:

Customer Reservation & Support Agent Internship – [Your Name]

Applications will be reviewed on a rolling basis - don’t wait!

This isn’t just an internship - it’s your first step into the travel industry.

Help us shape the next generation of unforgettable adventures.

Let’s get started. ✈️