Department: Secretary of State / Bureau of Motor Vehicles
Division: Public Services
Location: Rockland
Schedule: Monday - Friday
Grade: 16
Salary: $18.76 - $27.03
Closing Date: July 16, 2026
This position starts at step 3 $20.75
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
The Customer Representative Specialist at the Bureau of Motor Vehicles (BMV) plays a vital front-line role in delivering direct, in-person service to the public This is a high-volume, customer-facing position where professionalism, patience, and attention to detail are essential.
You will be responsible for processing a wide range of transactions such as driver’s licenses, state ID cards, vehicle registrations, titles, and related services. This includes interacting with customers at the counter, over the phone answering questions, and resolve issues.
Exceptional customer service is not only expected, but also essential in this role. You are often the first point of contact for the public, and how you communicate and resolve concerns directly impacts the experience of thousands of Maine residents each year.
Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
(Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).
Training, education, and/or experience in office and administrative support work that demonstrates 1) proficiency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures; 3) and the ability to deal effectively with customers and maintain composure in stressful customer-service situations.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leaves accrual increases with years of service, and overtime-exempt employees receive personal leave.
• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov
To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.
Need a paper application? Download one [HERE] or call 207-441-9993.
Submit paper applications, cover letter, and resume before the closing date to:
Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
Welcome! We in Maine take pride in our quality of life, our entrepreneurial spirit, and our strong, independent heritage. Our motto—“Dirigo” or “I lead” — reflects our sense of place, as the first state that greets the sun each morning, as well as our sense of pride…pride in our craftsmanship, our work ethic and our people.
No matter where you work in Maine State Government, you find a real sense of authenticity. From our small cities to our rural communities, the State of Maine offers a skilled and committed workforce, with unmatched transportation and information technology infrastructure.
Maine – it’s a great place to call home.
