Job Description

• Manage a team of customer representative
• Coach and training team member to maximize their performance
• Monitor and track the team performance by daily/weekly and monthly reports
• Develop and manage long-lasting processes that will allow us to maintain customer communications quality and satisfaction in our different domains
• Set, plan, and implement effective and efficient communication
• Stay up-to-date with e-commerce digital communication and technology trends
• Proactively provide operational feedback and suggestions to the Operations management
• Able to work on Weekends and Out of Operational Hour/Shifting

• At least 5 years of experience in Customer Service and Operational online and offline based, experienced in handling Luxury clientele is a plus
• 2+ years experience leading a team will be a huge plus
• Good customer service and interpersonal skills
• KPI-driven, results-oriented, analytical
• Strong organizational skills
• High English proficiency, very strong verbal and written communication
• Experience with Excel spreadsheets and basic data
• Comfortable with utilizing new technologies/online tools
• Strong attention to details, highly resourceful
• Effective and efficient in a fast-paced, high-impact environment