Job Description

Office Location; Chandlers Ford, Southampton

Customer Representative

About the team

We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment.

We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Markerstudy is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work.

About the role

• You’ll spend your time speaking to potential customers over the telephone, generating new business sales.
• Sharing your knowledge on our insurance products and giving interested customers real reasons to buy
• Identifying opportunities to offer additional products and services
• It’s a fast-paced environment, so you’ll be the kind of person who thrives on busy days, converting leads, upselling, and working to targets.
• This a varied role, as all our customers have individual needs and therefore require bespoke insurance policies that meets their individual circumstances

About you

It goes without saying that you will be at your best when you are helping customers by delivering exceptional service. Ideally you will also have experience of working to targets in a sales-based environment but if you haven’t, we will consider your application if you have experience of working in a fast-paced environment with a focus on performance.

You will:

• Be a strong communicator with the ability to adapt your style to each customer.
• Enjoy working to and exceeding performance targets and closing sales
• Be energetic and have a positive approach to problem solving
• You will need to be able to understand customer’s needs effectively showing ownership, empathy, and resolution.
• Strong verbal communication skills are a must with the ability to adapt your style when needed.
• It is important that you are self-motivated, driven, and resilient in order meet and exceed your performance targets.

What’s in it for you?

You can expect to receive full training and the support until you’re fully competent in the role. Your training will be face to face on the job – at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

We believe in the value of developing our people and we can offer you genuine career opportunities. Following your initial induction and training we will provide valuable in-role development, you’ll also have opportunity to attain accredited industry qualifications.​