Job Description

Customer Reporting Manager - Cressex

We're looking for a Customer Reporting Manager to lead our Customer Reporting & Insights team and help shape the future of how we deliver reporting and insights to our customers.

This is an exciting opportunity for an experienced reporting professional who combines strong analytical expertise with a passion for developing people, improving processes and driving innovation.

You'll lead a team of four Customer Reporting Analysts, taking ownership of customer reporting delivery, reporting standards and continuous improvement. Working closely with teams across Commercial, Finance, Operations and IT, you'll play a key role in transforming our reporting capability through Power BI, automation and data-driven insights.

A quick look at the role

As our Customer Reporting Manager, you'll be responsible for ensuring our customers receive accurate, timely and meaningful reporting, while driving improvements in how we use data across the business.

Your key responsibilities will include:

• Leading and developing a team of four Customer Reporting Analysts, creating a collaborative, high-performing environment.
• Driving reporting innovation through Power BI dashboards, automation and process improvements to reduce manual activity and improve efficiency.
• Owning the customer reporting roadmap, identifying opportunities to enhance reporting capabilities and deliver greater value to our customers.
• Setting reporting standards and governance, ensuring data accuracy, consistency and quality across all customer reporting.
• Building strong stakeholder relationships across Commercial, Finance, Operations, IT and Business Intelligence to align reporting with business and customer needs.
• Managing reporting priorities and resources to ensure customer commitments, reporting deadlines and SLAs are consistently achieved.
• Providing advanced customer insights, supporting complex reporting requests and acting as an escalation point when required.

Here's what we're looking for

We're looking for someone who enjoys working with data but also understands the importance of people, collaboration and delivering a great customer experience.

You'll ideally bring:

• Previous experience managing and developing a team in a fast-paced environment.
• A strong background in reporting, data analysis and interpreting large datasets.
• Hands-on experience creating Power BI dashboards and managing data models.
• Advanced Excel skills and confidence using Microsoft Office.
• Experience improving reporting processes, introducing efficiencies and driving continuous improvement.
• Strong stakeholder management skills, with the ability to build relationships across different business functions.
• Commercial awareness and the ability to translate complex data into meaningful, actionable insights.
• Excellent organisational skills, with the ability to manage competing priorities and deliver to deadlines.
• A proactive, collaborative approach, with the confidence to take ownership and drive change.
• Experience in project coordination, project management or training and developing colleagues would be an advantage.
• You'll also need a full UK driving licence and be comfortable with occasional UK travel, including overnight stays.

Why join us?

This is more than a reporting management role. It's an opportunity to shape how we use data, influence business decisions and make a genuine difference to our customers.

You'll have the opportunity to lead a dedicated team, champion new technology and automation, and play an important part in developing a more efficient, insightful and commercially focused reporting function.

If you're passionate about people, data and continuous improvement, we'd love to hear from you.

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.