Post Sale Visit

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  Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit

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  Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting)

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  Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync)

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  Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps

Post Onboarding visit

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  Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling

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  Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood

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  Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery

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  Customer feedback - customer satisfaction scoring - product & support

Customer Self Service

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  Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance

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  Any other tasks assigned deemed necessary by management.

Requirements

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  Diploma or Bachelor’s in Business, Marketing, or related field

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  Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods)

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  Proven communication, negotiation, and relationship-building skills

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  Self-motivated with a strong target-driven mindset

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  Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale

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  Excellent negotiation, conflict resolution, and problem-solving skills.

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  Fluent in English & Kiswahili; knowledge of local dialects is a plus