Emirates NBD

Customer Relationship Officer (UAE Nationals Only)

Emirates NBD  •  Dubai, AE (Onsite)  •  18 days ago
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Job Description

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

  • Effectively identify and respond to Business Banking client needs.
  • Ensure completion of client transaction in timely and quality manner.
  • Increase client satisfaction by providing high-quality service.
  • Support the quality initiative by reducing transaction defeats and cycle time.
  • Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
  • Contacting client and getting missing documents.
  • Execute relevant financial transaction for clients in line with service.
  • Create and exploit opportunities to promote and sell a portfolio of products and services that meets the needs of existing and prospective customers to achieve the assigned sales objectives/standards.
  • Maximize the referral opportunities from client interactions.
  • Identify and act on sales and relationship –deepening opportunities to facilitate retention and continued relationship.
  • Understand access channels (ATM, Internet banking, Phone banking, etc.) to proactively educate clients on access options.
  • Apply and comply with relevant processes, procedures and controls to meet the unit’s needs while providing efficient service to customers.

Job Skills & Qualifications:

  • High School / Bachelor Graduate
  • At least 2 years of relevant experience in similar job

What we offer you:

  • Competitive salary package
  • Strong emphasis on work-life balance and wellbeing across the bank
  • World-class Learning & Development platform and career development
  • Generous annual leave entitlement and Private Healthcare
  • Preferential banking facilities for employees
Emirates NBD

About Emirates NBD

About Emirates NBD

Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. As at 30th September 2023, total assets were AED 836 billion, (equivalent to approx. USD 228 billion). The Group has operations in the UAE, Egypt, India, Türkiye, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv, the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.

Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAE’s main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is committed to supporting the UAE’s Year of Sustainability as Principal Banking Partner of COP28 and an early supporter to the Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Dubai, AE
Year Founded
Unknown
Website
emiratesnbd.com
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