About the role
Credit Corp Inc' is looking for a talented Customer Relationship Managers (Collections Agents ) to join our US Collections team. This is a full-time role based in Makati City Metro Manila, offering weekends off and paid Philippine regular holidays off.
As a Customer Relationship Manager, you will be a key member of our collections team, responsible for providing exceptional support and resolution to our US-based clients.
Why join us?
At Credit Corp Inc. We are committed to creating a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:
Monthly performance incentives: Uncapped cash bonuses.
20% night shift differential
Attendance bonus 2,000 Php per month if all shifts are completed
Hazard Allowance 200 Php per day spent in the office to supplement travel
Free breakfast and main meal provided daily on site
Free fresh fruits weekly
Sleeping quarters provided for breaks
Some US Holidays and Philippine regular holidays off
Paid extensive and structured training before you start the role
Free self-development training workshops/programs and opportunity for internal career progression .
Quarterly offsite awards
Free life insurance on your 1st day.
Day 1 HMO coverage plus free dependents
Exciting Company events.
Retirement plan
Simply work-life Balance in a culture-friendly environment.
What you'll be doing
Handling customer calls, emails and collecting overdue payments in a professional and empathetic manner
Researching and locating customers
Identifying customer needs and concerns, and providing prompt and effective resolutions
Maintaining accurate records of all customer interactions and transactions
Collaborating with internal teams to ensure seamless service delivery
Adhering to company policies, procedures, and regulatory requirements
Who you are:
Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
Excellent problem-solving and analytical skills to identify and resolve customer issues
Proficient in Microsoft Office applications and comfortable with using various software systems
A team player with a positive attitude and a commitment to delivering exceptional customer service
Physically and mentally able to work in the evening shift with night differential pay
Fluency in English, both verbal and written
Must have SSS, Philhealth, Pagibig, TIN numbers and two (2) valid IDs prior to applying
Willing to work onsite at our office in Ayala Makati
About us
Credit Corp Inc' is a leading provider of financial services, helping individuals and businesses achieve their financial goals. With over 20 years of experience in the industry, we have established a reputation for delivering innovative solutions and exceptional customer service. Our mission is to empower our clients to make informed financial decisions and achieve financial stability.
If you are passionate about customer service and looking to join a dynamic and growing organisation, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.
Credit Corp Group Limited is Australia’s largest provider of sustainable financial services in the credit-impaired consumer segment.
We are committed to providing sustainable and responsible financial solutions for our customers, with the goal of improving their financial situations. We aim to achieve this by applying our values to ensure the creation of sustainable outcomes for our customers, people, stakeholders and the community.
In our debt buying business we purchase defaulted consumer debts from major banking, finance, telecommunications and utility providers. We then work with our customers to agree flexible repayment plans to suit their individual circumstances.
In our lending business we responsibly provide the lowest-priced finance in our sector.
Our people are the cornerstone of our success and we are committed to providing the best career opportunities we can.
