· Implement training strategies with key Global Blue limited KSA merchants to drive DCC revenue.
· Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance.
· Track merchant training and progress in salesforce, providing timely updates against plans and revenue.
· Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs.
· Assess possibilities to increase Hit Rate through incentives and merchant events. Organise and implement merchant events to support engagement and loyalty.
· Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary.
· Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service.
· Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism. Collaborate with marketing teams to develop promotional materials and campaigns. Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector.
· Prepare regular reports on sales performance, merchant feedback, and market insights. Present findings to senior management and suggest actionable insights.
· Ensure compliance with company policies and industry regulations. Stay updated on regulatory changes and ensure all activities are compliant.
At Global Blue, a Shift4 Payments company, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of expertise, we pioneered Tax Free Shopping and expanded into Payments and Post-Purchase solutions. As a business partner for the shopping journey, we support retailers in over 41 million Tax Free Shopping transactions each year and help payment partners elevate the experience of more than 64 million transactions worldwide. Our post-purchase solutions serve more than 52 million e-commerce shoppers.
Listed on the New York Stock Exchange, we generated €33bn Sales in Store and €508M revenue in FY 2024/25. Our diverse community of over 2,000 employees represents more than 80 nationalities across 53 countries.
At Global Blue, we cultivate a culture of empowerment, collaboration, and innovation. Together, we strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
