Job Description

• Sydney CBD location, a short walk from Wynyard station, Barangaroo precinct and local shops and eateries
• No weekends or late nights! Monday – Friday 8:30AM – 5:00PM
• No collections experience required, supportive training and career progression

Credit Corp Financial Services (CCFS) is an innovative lender and a part of Credit Corp Group. We're a growing and expanding company with international lending reach through our diverse range of customer first products such as Wallet Wizard, CarStart, ClearCash and Wizit. We’re all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs, and this is where you step in!

About your new role
As a Customer Relationship Manager, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. Your goal is to provide varied solutions to customers whose accounts are in arrears to find fair and sustainable agreement to get them back on track. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and training programs will allow you to develop and advance your skills for a successful career in Financial Services.

What your new job involves

• <180 day collections on arrears balances across CCFS products
• Making high volume outbound calls
• Investigations to locate and establish contact with our customers
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

What we can offer you!

• Regular salary reviews + earn uncapped bonuses
• Flexible hybrid work opportunities considered in as early as 6 months (3 days office, 2 days WFH)
• Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programs
• Perks and discounts through our employee benefits platform
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
• Paid volunteer days
• Purchase additional annual leave
• Regular team engagement events
• ‘Dress For Your Day’ from smart casual to business attire
• End-of-Trip Facilities available for bicycle storage and showers with lockers, towels and hair dryers provided

Who you are
Want to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent communication skills (both written and verbal)
• Persistence and resilience to have challenging conversations
• Ability to negotiate will be highly desirable
• Share a passion for results and a target driven environment
• A natural problem solver and solution provider
• Basic computer literacy skills
• A desire to learn and take on feedback

Essential Criteria

• Must be available to work permanent Full Time, Monday to Friday 8:30AM – 5:00PM

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.

We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.