Job Description

ARMA Group is a rapidly growing ASX listed specialist provider of contingent debt recovery solutions, based in perfectly positioned, Subiaco! We provide innovative and industry leading technology that transforms the way business’ engage their customers regarding payments and service a large number of clients across all industry sectors – including some of Australia’s best-known brands.

In keeping with our group's commitment to “outstanding customer care” we strive to ensure that we operate with a key focus on respectful, positive, and empathic engagement with all customers to help identify and resolve their financial situation by achieving the best possible outcomes.

As a Customer Relationship Manager, you will be responsible for building and maintaining positive relationships with our customers, handling inbound and outbound phone calls, negotiating payment with customers, problem-solving, and objection handling to achieve account resolution. You will be expected to manage consumer workflows, complete required administrative tasks and collaborate with our internal teams to ensure a seamless and effective debt recovery process.

Responsibilities

• Handling a high volume of inbound and outbound collection calls and assisting customers who may be undergoing financial distress.
• Proactively and empathically negotiating payment with our customers to achieve positive financial outcomes, while adhering to strict and specific compliance and regulatory expectations.
• Problem solving and objection handling to achieve account resolution in a timely manner.
• Maintaining strong relationships with all team members while practicing the Credit Clear Core Values.
• Meeting the required KPIs and targets as set by your manager.

Requirements

• Proficient in Microsoft Office and a quick learner of database platforms
• Developed written and verbal communication skills with the ability to demonstrate emotional intelligence, specifically in displaying respect and empathy.
• Proactive approach to developing relationships with internal and external stakeholders.
• High level of attention to detail, time-managements skills and the ability to multi-task
• Customer Service and Call Centre experience essential

What We Can Offer You!

Our most important asset is our people. Simple. that's why we are committed to investing in our employees with the following:

• Monthly Bonus Incentive Scheme linked to performance
• Fantastic training programs that are focused on customer care and hardship, as well as other ongoing development and growth opportunities.
• EAP (Employee Assistance Program) available for all staff as we understand and care about your wellbeing.
• Being part of a larger and rapidly going ASX list group of companies, which means more opportunities to grow into future roles.
• FUN!…we work hard and as a result recognise the need for fun! We acknowledge our teams' hard work through employee incentive programs, quarterly awards and team building outings. Our company social club The Collective, works hard to bring our staff together for various events and initiatives to foster strong relationships with the people we spend our day with.

Equal Opportunity Employer

ARMA aspires to be the exemplar employer of choice for people from diverse backgrounds. ARMA aims to ensure equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

To apply please submit your resume and cover letter via the below link. Candidates without permanent Australian residency or a valid work visa need not apply. As part of our recruitment process, we require all successful applicants to undergo a police check. This is a mandatory requirement for the position.

For more information contact us at careers@armagroup.com.au

To find out more about our company visit https://www.armagroup.com.au

We look forward to hearing from you!

We thank all applicants for their interest; however, only those selected for an interview will be contacted.