🚀 Join ARMA as a Customer Relationship Manager!
Alexandria, NSW | Full-Time | Entry Level Role
Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.
🌐 www.armagroup.com.au
👇 What You’ll Be Doing:
Handling inbound & outbound calls with care and professionalism
Supporting customers facing financial hardship
Negotiating fair, compliant payment solutions
Resolving account issues and overcoming objections
Hitting KPIs while living ARMA’s Core Values
💡 What You’ll Need:
Strong communication skills (verbal & written)
Confident with Microsoft Office & quick to learn systems
Empathy, resilience & emotional intelligence
Great time management and attention to detail
Customer service experience is great, but not essential!
🎁 Why ARMA?:
Full training and clear career pathways
Incentives and bonus rewards
Wellness support via Employee Assistance Program
Onsite gym, games rooms, and team social events
A high-performing, supportive team culture
Be part of a fast-growing, ASX-listed national brand
❤️ ARMA Welcomes Diversity
We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.
✅ Apply Now!
📩 Send your resume and cover letter to: careers@armagroup.com.au
🛂 Applicants must have valid Australian work rights
🔍 Police check required for successful candidates
Start your career with purpose — join the ARMA family today
At ARMA Group (ARMA) we pride ourselves on delivering a 3 pointed approach to debt recovery through the following:
• Best practiced customer service
• Industry leading recovery rates and
• Positive collection techniques
These goals are achieved through the following actions;
• Immediate action on accounts which are passed to ARMA
• Regular customer updates on outstanding accounts
• Less than 1 hour response times on client requests
• Diligent activity on each account
• Clear communication on next steps
• Professional advice on correct treatment paths
• Clear and concise performance reporting
• Single point of contact for clients
• Our commitment to deliver Industry Leading Recovery Rates
• Taking a positive strategy when speaking with debtors
ARMA Group (ARMA’s) pricing policy is results based and designed to maximise collection outcomes for our clients. Commission rates are inclusive of all first party costs associated with collection, including demand letters, phone etc.
