Job Description

🚀 Join ARMA as a Customer Relationship Manager today.

Alexandria, NSW | Full-Time | Entry-Level Friendly

School Leavers Welcome– No Experience Necessary!

Looking to launch your career in customer service? Join ARMA Group, an ASX-listed leader in credit management, helping some of Australia’s biggest brands resolve debt with empathy and innovation.

🌐 www.armagroup.com.au

👇 What You’ll Be Doing:

• Handling inbound & outbound calls with care and professionalism
• Supporting customers facing financial hardship
• Negotiating fair, compliant payment solutions
• Resolving account issues and overcoming objections
• Hitting KPIs while living ARMA’s Core Values

💡 What You’ll Need:

• Strong communication skills (verbal & written)
• Confident with Microsoft Office & quick to learn systems
• Empathy, resilience & emotional intelligence
• Great time management and attention to detail
• Customer service experience is great, but not essential!

🎁 Why ARMA?:

• Full training and clear career pathways
• Incentives and bonus rewards
• Wellness support via Employee Assistance Program
• Onsite gym, games rooms, and team social events
• A high-performing, supportive team culture
• Be part of a fast-growing, ASX-listed national brand

❤️ ARMA Welcomes Diversity

We’re proud to be an equal opportunity employer, embracing diversity across gender, culture, disability, and identity. If you meet the criteria, we want to hear from you.

✅ Apply Now!

📩 Send your resume and cover letter to: careers@armagroup.com.au

🛂 Applicants must have valid Australian work rights

🔍 Police check required for successful candidates

Start your career with purpose — join the ARMA family today.