Malayan Flour Mills Berhad

Customer Relationship Management Manager (CRM)

Malayan Flour Mills Berhad  •  Selangor, MY (Onsite)  •  1 month ago
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Job Description

Company Background:

Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong

Job Responsibilities:

  • Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.
  • Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.
  • Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows with all data accessible for reference, analysis, and reporting.
  • Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
  • Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.
  • Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.
  • Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
  • Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.

Job Requirements:

  • Minimum a Bachelor's Degree in any relevant field.
  • At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead/ managerial level.
  • Experience in customer segmentation, retention strategies and loyalty programs.
  • Knowledge of data protection regulations and CRM best practices.
  • Ability to manage multiple job in a fast-paced environment.
  • Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively
  • Able to communicate in English & Mandarin (Due to business nature)

Working Hour:

Monday - Friday, 9:00am - 6:00pm

Only shortlisted candidate will be notify.

Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
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