Job Description

Turn every order into a seamless customer experience.

Help deliver reliable customer service by ensuring sales orders are processed accurately, efficiently, and on time. As a Customer Relationship Management Associate, you will support daily order management activities, maintain accurate customer and order records, and coordinate with internal teams to resolve order-related concerns. This entry-level opportunity is ideal for someone who enjoys working with data, solving routine problems, and building their skills in customer service, supply chain, and ERP/CRM systems.

Your role

• Receive, review, and process customer sales orders using SAP, CRM platforms, email, and other approved tools.
• Verify order details, including customer information, materials, quantities, delivery requirements, and purchase-order references.
• Check required documents and approvals to ensure orders are complete and ready for processing.
• Monitor assigned order queues and ensure requests are handled accurately and within agreed turnaround times.
• Provide order acknowledgements, request missing information, and share status updates with customers and internal teams.
• Identify order discrepancies, missing details, and system issues, escalating concerns when needed.
• Maintain accurate order records, transaction notes, and supporting documents in line with company procedures and data-privacy requirements.

Your profile

Must-have

• Bachelor’s degree in Business, Supply Chain, Management, Finance, Logistics, or a related field. Fresh graduates are welcome to apply.
• Good written and verbal English communication skills.
• Basic Microsoft Excel skills, including sorting, filtering, and using formulas.
• Strong attention to detail and a commitment to accurate, timely work.
• Willingness to learn, follow established procedures, and work in a structured, service-level-driven environment.

Nice-to-have

• 1–2 years of experience in customer service, order processing, sales support, supply chain, BPO, or shared services.
• Exposure to SAP, Salesforce, or other ERP/CRM and order-processing systems.
• Experience handling customer requests, reviewing transaction details, or maintaining business records.

What we offer

• A flexible hybrid work arrangement
• HMO coverage from Day 1
• A global, purpose-driven company with 3,700 employees
• A culture of innovation and collaboration
• Learning and development tailored to your growth
• Attractive benefits