About Business:
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O&M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Job Purpose: This position is responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
Customer Relationship Executive
Effectively handle and manage contracts throughout their entire lifecycle, ensuring end-to-end execution. Monitor and track the release of Delivery Orders (DOs) to guarantee timely issuance once all required documents are cleared and outstanding issues are resolved. Administer quality-related settlements in strict accordance with contract terms and quality assessments. Ensure that contracts are properly and promptly closed upon completion.
Oversee the timely collection of cargo value from credit customers in line with contractual agreements. Ensure the collection of rent, applicable interest charges and contractual dues as outlined in contracts. Manage the collection of quality-related premium and penalty payments, maintaining alignment with contractual obligations.
Facilitate the prompt execution of contracts, efficient collection of payments, and the sharing of necessary documents to support successful shipment execution. Ensure timely delivery of invoices and debit notes, address customer grievances, and process refunds as per contractual agreements. Coordinate with third parties for contract execution, payment collection, laytime settlement, and contract closures.
Oversee and ensure prompt delivery of invoices and debit notes to customers. Address customer grievances, inquiries, escalations, and requests with priority on customer satisfaction. Track and process customer refunds in strict adherence to contractual agreements. Facilitate timely contract signing, payment collection, and sharing of relevant documents for shipment execution. Supervise vessel discharge and customs clearance to ensure smooth operations. Collaborate with third parties for contract signing, payment collection, laytime settlement, and contract closures.
Ensure strict adherence to standard contract terms, implementing controls to address any deviations. Maintain compliance with statutory requirements and other regulatory obligations.
Manage third-party transportation coordination and reconcile customer accounts. Oversee accounting-related tasks including ledger clearing, provision management, LC clearing, book hygiene, cargo aging management, inventory control, short closures, DO re-validations, and port book reconciliation. Review management information system (MIS) reporting as applicable. Coordinate with vessel agents and charter parties for efficient cargo discharge and customs clearance.
Lead and execute comprehensive digitization strategies aimed at optimizing operational efficiency. Innovate and implement automation solutions to support the overarching organizational goals and strategy.
Lead, inspire, and mentor the team to foster a culture of high performance. Drive employee engagement initiatives to maintain a positive workplace culture. Create an environment conducive to high employee retention by ensuring team satisfaction and facilitating professional development. Supervise and support the team in achieving operational objectives.
Education Qualification:
Candidates should possess a post-graduate degree (MBA) and have a minimum of 10+ years of relevant experience.
Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class transport and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its transport logistics and energy utility portfolio businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani owes its success and leadership position to its core philosophy of ‘Nation Building’ driven by ‘Growth with Goodness’ - a guiding principle for sustainable growth. Adani is committed to increase its ESG footprint by realigning its businesses with emphasis on climate protection and increasing community outreach through its CSR programme based on the principles of sustainability, diversity and shared values.
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