IDEMIA

Customer Relationship Executive -Fixed 6 months contract

IDEMIA  •  Karachi, PK (Onsite)  •  1 hour ago
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Job Description

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.

Key Missions

  • Manages BAU activities on assigned accounts
  • First point of contact for customers
  • Manages customer complaints and escalations
  • Builds customer intimacy at all applicable levels of customer organization
  • Develops a deep understanding of customers organization
  • Supports integration of new products or services
  • Customer Relationship Management
  • Contract & SLA Management
  • Product/Service Request Coordination & Implementation
  • Issue Resolution & Escalation Management
  • Reporting & Performance Tracking
  • Process Improvement & Collaboration
  • Provides customer insights to sales for forecasting and updates

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.

IDEMIA

About IDEMIA

IDEMIA Group is a global technology leader with more than 12 500 employees worldwide. Its two market-leading divisions deliver mission-critical solutions that simplify and secure interactions in the physical and digital realms:

• IDEMIA Secure Transactions (IST) is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.

• IDEMIA Public Security is a trusted provider of government-grade and convenient biometric-based solutions for 600 government, state and federal agencies. With decades of experience in biometric technologies, IPS enables safer, frictionless and fairer ways to secure travel, access and citizen protection.

For more information, visit www.idemia.com and follow @IDEMIAGroup on X.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Courbevoie, FR
Year Founded
Unknown
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