Job Description

• Manage relationships with Origin's top high-value business customers
• Deliver a premium service experience
• Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the Role

Join us as a Customer Relationship Executive and become a key player in managing relationships with Origin's top high-value business customers. This is a frontline role in a fast-paced inbound contact environment, designed to deliver a premium service experience. You’ll be part of a dynamic team that takes ownership and accountability for getting things right, ensuring customer satisfaction across the entire journey.

Key Responsibilities

• Build and maintain strong relationships with high-value business customers, acting as their primary point of contact.
• Deliver exceptional customer service by responding promptly and accurately to inquiries and concerns.
• Resolve complex customer issues through collaboration with internal teams, ensuring timely and effective outcomes.
• Maintain and update customer records in the CRM system, and generate insights through data analysis.
• Identify and implement process improvements to enhance customer experience and operational efficiency.Contribute to cross-functional initiatives aimed at improving customer-centric strategies.

About You

• Proven experience in a customer-facing role, ideally within a B2B environment managing high-value clients.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Excellent problem-solving and conflict resolution abilities.
• Comfortable working in a fast-paced environment and handling multiple priorities.
• A collaborative team player who contributes to a positive team culture and supports colleagues to achieve shared goals.Open to feedback and committed to continuous personal and team development.
• Ability to work autonomously and collaboratively within a team, with strong time management skills to effectively prioritise and manage multiple competing priorities.
• Proficient in CRM systems; knowledge of the energy industry is a plus.

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Here's a little about us: https://www.originenergy.com.au/about/careers/

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.