Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions—supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.
We’re looking for a Customer Relationship Assistant to join our ICS team at our Fakenham site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
Manage all direct communications (email, phone) from key customers efficiently and professionally.
Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
Analyse lost business and complaint data to identify service trends and improvement areas.
Provide accurate financial reporting and contribute to business reviews with General Managers.
Offer training, coaching and subject matter support to colleagues when required.
Work collaboratively on projects that drive service and process improvements across the ICS division.
Strong customer service and relationship-building skills.
Excellent communication skills (verbal and written).
Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
Attention to detail with strong analytical and organisational abilities.
Ability to work independently, manage multiple priorities and meet deadlines.
Experience in sales, service management or administration is desirable.
Previous people management experience is advantageous.
Clear career progression within a multinational organisation
29 days holiday (including bank holidays)
Ongoing training and development opportunities
Be part of a company committed to sustainability and the circular economy
A supportive team environment where your ideas and contributions matter
Then apply online! Your contact person:
Katy Everitt
As the leader in circular services at work, Elis ensures its clients achieve optimal hygiene, well-being and protection – everywhere, every day, in a sustainable way.
We employ 54,000 people locally in 30 countries. We work for public and private organizations of all sizes, in all sectors of activity offering solutions for flat linen, workwear, facility, beverage, pest control, mats, wipers, cleanroom and medical waste.
Our circular services help clients stay focused on their core business and allow them to reduce their environmental footprint. Our circular services inspire our commitment: they create a bond between us, our clients and our planet and they unite our people around the world.
Elis is listed on Euronext Paris.
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Leader des services circulaires au travail, Elis veille à ce que ses clients bénéficient d'une hygiène, d'un bien-être et d'une protection optimale – partout dans le monde, tous les jours et de manière durable.
Nous employons localement 54 000 collaborateurs dans 29 pays. Nous travaillons pour des organismes publics et privés de toutes tailles, dans tous les secteurs d’activité en leur offrant des solutions en vêtement de travail, linge plat, sanitaires, boisson, prévention nuisibles, tapis, essuyage industriel, salles propres et DASRI.
Nos services circulaires aident nos clients à concentrer leurs efforts sur leur cœur de métier et leur permettent de réduire leur empreinte environnementale.
Nos services circulaires inspirent notre engagement : ils créent un lien entre nous, nos clients et notre planète et unissent nos collaborateurs dans le monde entier.
Elis est côté sur Euronext Paris et fait partie du SBF 120.
