At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who We Are?
Integrated Maintenance, Repair and Development Services (IMRDS) is the team that maintains our water supply systems, handles emergencies like water bursts, and develops new ways to better serve our customers. Whether you're passionate about frontline operational work or playing a part in safeguarding one of the world’s finest drinking water systems, IMRDS offers dynamic opportunities for growth, development, and purpose-driven work.
As part of the Household Customer Service function, as a Customer Relations Team Member, you’ll use your individuality, passion, and flair to take ownership through to full resolution of all escalated enquiries and complaints across a wide range of topics. You will provide exceptional service to our customers across all channels — including telephone, written correspondence, social media, digital platforms, and CCW referrals. You will handle and investigate complaints and escalations end-to-end, ensuring fair, evidence-based outcomes that align with Anglian Water’s policies and regulatory requirements. You will collaborate closely with teams across the business to deliver exceptional experiences and identify themes or root causes driving customer dissatisfaction. As part of your role, you will contribute to identifying process improvements, complaint prevention opportunities, and customer service innovations. You’ll also maintain cross-team skills to support the wider Customer Service operation during peak workloads or service challenges. You will aim to get things right for our customers first time, every time, whilst putting them at the heart of everything you do. You will aim to be a true champion of and advocate for Anglian Water.
This role will be a contractor/partner hire with Clancy.
We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.
If you think this is the next step for your career, apply today!
Closing Date: 22nd September 2026
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out.
We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
