Job Description

Job Location: Customer Relations Support Photo (SSR) - Concord, OH

Salary Range: $18.00 - $21.00 HourlyJoin Our Team as a Store Support Representative (SSR)!

Are you looking for an entry-level position with flexibility, variety, and room to grow? At Customer Engineering Services (CES), we specialize in servicing and maintaining equipment nationwide while providing top-notch technical and customer support.

We’re looking for a Store Support Representative (SSR) to visit our client locations across your territory, assisting with product promotion, equipment evaluation, and basic troubleshooting. This role offers a hands-on, dynamic work environment where no two days are the same.

Why Choose CES?

We provide benefits that go beyond the basics, including

• Company-Paid Vehicle: Travel conveniently and efficiently.
• Comprehensive Insurance: Health, dental, and vision coverage for peace of mind.
• Company-Paid Benefits: Short-Term/Long-Term Disability and a $25K Life Insurance Policy.
• Retirement Savings: 401(k) plan with company matching.
• Work-Life Balance: Paid Time Off for vacation, sick days, and holidays.
• Tools for Success: Company-provided cell phone and credit card.
• Growth Opportunities: Develop your skills with ongoing training and support.

What You’ll Do

As an SSR, you’ll

• Visit client locations spread across a large geographical territory Monday through Friday to meet project goals.
• Interact with store employees, management, and customers to provide exceptional service.
• Perform basic equipment troubleshooting, software installations/removals, and site cleaning.
• Evaluate equipment conditions and complete project-related tasks.
• Plan and manage daily service visits with appropriate flexibility, incorporating extended driving time to and between assigned locations.
• Use a phone-based ticketing system to record activities and ensure timely reporting
• Overnight stays may be required 20% to 30% of the time, depending on the territory

QualificationsWhat We’re Looking For

The ideal candidate will have

• Age Requirement: Must be 21 years or older.
• Education: High School Diploma or GED.
• Driving Skills: A valid driver’s license and a motor vehicle record in good standing.
• Travel Readiness: Comfort with daily travel over long distances.
• Soft Skills: Strong interpersonal and communication skills.
• Flexibility: The ability to adapt to changing schedules and priorities.

Why CES?

We’re an Equal Opportunity Employer committed to diversity, equity, and inclusion. At CES, we value individuality and create an environment where everyone can thrive.

Ready to Start Your Career?

Don’t wait—take the first step toward a fulfilling role with CES. Apply today and join a team that values your growth, hard work, and dedication.