Air Conditioning Contractors of America (ACCA)

Customer Relations Specialist

Air Conditioning Contractors of America (ACCA)  •  $22/hr  •  Mechanicsburg, PA (Onsite)  •  5 hours ago
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Job Description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
Our Customer Relations Specialists are responsible for creating a positive first impression for Zimmerman Plumbing & Heating, Inc. to all callers and visitors. The position is further accountable for the efficient operation of Zimmerman Plumbing & Heating, Inc.'s dispatching and oversight of the customer journey. We're looking for candidates who are great listeners, enjoy working as part of a team, and strive to do their best each and every day.

Duties Include:
  • Assisting clients, technicians, vendors, and others with general information when they call or stop into the office
  • Scheduling and organizing appointments for customers
  • Dispatching technicians to job sites
  • Utilizing computer system for a multitude of tasks - ServiceTitan is primary software
  • Answering and transferring callers to the appropriate department and staff member
  • Taking and distributing messages as needed
  • Updating and keeping customer and company information current
  • Performing general clerical and administrative functions
Job Qualifications:
  • High school diploma or equivalent
  • Experience and physical ability to perform all modern business office roles
  • Excellent telephone and customer service skills
  • General computing proficiency, i.e. Microsoft Word, Excel, Outlook, Adobe and similar.
  • Ability to handle multiple tasks efficiently and timely
  • Ability to operate all current administrative office equipment including computers and other computer equipment, copiers, printers, etc
  • Strong organizational skills required

Compensation: $18.00 - $22.00 per hour

We have opportunities for a career waiting for you.

If you’re looking for a career that offers job stability, strong pay, excellent benefits and more, then you’ve come to the right place!

Air Conditioning Contractors of America (ACCA)

About Air Conditioning Contractors of America (ACCA)

The Air Conditioning Contractors of America (ACCA) is the national association of heating, ventilation, air conditioning, and refrigeration contractors.

HVACR contractors are a pillar of the American economy, responsible for our fresh food supply, ensuring modern medicine is possible, keeping information technology centers operational, and providing essential comfort and fresh air to every home, hospital, and building.

ACCA writes the nationally-recognized and manufacturer-recommended installation and maintenance standards used by professionals to ensure quality work for their customers.

We offer the best educational services in the industry, including online training, in-person classes, and an annual conference that brings together the best contractors from across the country for exciting educational content.

ACCA is the only contracting association fighting for contractor interests before legislators, regulators, manufacturers, distributors, and the media.

We build standards-driven accreditation programs that help contractors differentiate themselves in a competitive market.

And we stand up every day for our belief that, yes, some contractors are better than others!

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
Alexandria, Virginia
Year Founded
1968
Website
acca.org
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