Job Description

The City of Kawartha Lakes invites applications to join our team as a Customer Relations Representative.

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!

Job Title: Customer Relations Representative

Wage: $34.06 - $36.84 hourly (2026)

Reports To: Program Supervisor

Department: Human Services

Location: 68 Lindsay St. N, Lindsay

Hours: Normal Working Hours 35 hours per week

Other: General office environment. Some travel throughout the City of Kawartha Lakes may be necessary in accordance with job requirements.

Job Description

• Receive and respond to public enquiries, including applicants, tenants, clients, landlords, vendors and other City staff
• Perform intake functions for all programs, completing all related functions including the collection and recording of highly sensitive personal information in compliance with applicable legislation and policies
• Receive and process payments: record financial transactions; prepare receipts, cheques and bank deposits
• Receive requests and verify eligibility for prescribed benefits as per local policies
• Assist with collection of documentation from customers and copying and distribution of materials for staff
• Maintain paper and electronic filing systems and the accuracy of information in appropriate technologies
• Review incoming correspondence and materials by mail, fax, courier or in-person, obtaining background or additional information as required and forwarding to the appropriate staff
• Prepare letters, memos, agendas and minutes as required, ensuring accuracy and completeness
• Input and extract data from third party interfaces such as Service Canada, Equifax and Revenue Canada
• Provide administrative and clerical support throughout the Social Services and Housing Divisions
• Facilitate scheduling of appointments ensuring that required information is requested
• Occasional travel is required to attend meetings and training
• Perform other related duties as assigned including fan-out as part of Emergency Plan

Skills/Education Required

• Post-secondary diploma in Office Administration or related education in a human service focused discipline or a related field
• Minimum 3 years of related progressive experience, preferably in a municipal environment
• Experience in a direct customer service office role
• Working knowledge of service delivery processes and mandates
• Demonstrated competence in all areas of Literacy and Essential Skills (Reading, Writing, Document Use, Numeracy, Computer Use, Thinking, Oral Communication, Working with Others, Continuous Learning)
• Demonstrated mathematical skills at a level sufficient to perform precise, complicated calculations
• Demonstrated ability to contribute to and build upon a positive and healthy work environment
• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion
• Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization
• Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands
• Excellent written communication skills with attention to detail and accuracy
• Excellent organizational and administrative skills with the ability to work independently and in a team environment
• Ability to demonstrate initiative consistently with commitment to quality improvement
• Demonstrated ability to understand and abide by municipal policies and procedures
• Must be able to satisfy provincial security protocols
• Demonstrated proficiency in Microsoft Office, the internet, and any other related software
• Upon a conditional offer of employment a Criminal Record Check will be required

This posting is for an existing, currently open position within Human Services. Applicants must be prepared for skill testing.

The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.