When applicable, Bombardier promotes flexible and hybrid work policies.
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
Bombardier is seeking a highly experienced On-site Customer Account Manager to act as the primary liaison and trusted ambassador between Bombardier and one of our major fleet customers. This role is responsible for managing all part related interactions, supporting operational needs, and ensuring seamless communication across Bombardier’s global support network. The ideal candidate is a proactive, customer-focused professional with deep aviation experience and exceptional relationship management skills.
Key Responsibilities:
Customer Advocacy & Communication
• Act as Bombardier’s on-site ambassador, maintaining a strong, professional customer relationship.
• Ensure clear, consistent communication between Bombardier teams and customer operations.
• Represent customer needs internally and escalate issues promptly.
Escalation Support
• Serve as the first escalation point for part number inquiries, availability, order status, and related technical or commercial questions.
• Coordinate with internal teams to resolve discrepancies and maintain transparency.
Invoice & Financial Management
• Manage and resolve invoice disputes and Statement of Account (SOA) issues.
• Collaborate with financial services and support teams to ensure accurate billing.
AOG Coordination
• Oversee non-stock part requests with Backorder Management and Supply Chain to ensure timely fulfillment.
• Support and coordinate AOG quotes with accurate information and quick turnaround.
Cross-Functional Customer Support
• Assist with inquiries related to logistics, technical services, warranty, engineering, and digital systems.
• Ensure internal stakeholders are aligned and informed on customer escalations, requirements, priorities, and expectations
• You have minimum college education (associate degree or higher).
• You have 7–10 years of aviation or related industry experience.
• You are fluent in English, verbal and written.
• You have a strong Microsoft Office proficiency. Experience with Zendesk, Microsoft Access, and SAP (S/4HANA) would be an asset.
• You have an excellent communication, negotiation, and problem solving skills.
• You have the ability to work independently in a customer-facing environment.
• You need to be on-site at the customer’s facility five days per week, ability to support weekends / holidays as needed.
• You have the ability to travel Internationally for meetings, training, or alignment
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Customer Relations Parts Specialist
Primary Location Completion Center
Organization Aerospace Canada
Shift Any Shift
Employee Status Regular
Requisition 12889 Customer Relations Parts Specialist
Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.
Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia.
For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.
