CLP

Customer Relations Officer (Customer Service Centres)

CLP  •  Hong Kong, HK (Onsite)  •  4 hours ago
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Job Description

Working Location: Customer Service Centre

Employment Duration: 24 months / Permanent

Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows:

  • Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries
  • Follow up closely with customers to ensure timely response and delivery of services
  • Proactively provide cross-sells and up-sells digital services / products to customers
  • Deliver electric appliances product advisory services in stores
  • Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations
  • Perform general centre operations, inventory management and other administrative duties whenever required.

Requirement:

  • Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s)
  • Team player and high adaptability to changes
  • Good interpersonal and presentation skills, passionate and able to work independently
  • Proficiency in spoken Cantonese, English, and Putonghua
  • Willing to rotate across different store locations
  • Willing to work under roster
CLP

About CLP

The CLP Group is one of the largest investor-owned power businesses in Asia Pacific with investments across Hong Kong, the Chinese Mainland, Australia, India, Taiwan Region and Southeast Asia. Hong Kong-listed CLP Holdings Limited is the holding company for the CLP Group, which has a diversified portfolio of generating assets that uses a wide range of fuels including coal, gas, nuclear and renewable sources. Through CLP Power Hong Kong Limited, the Group operates a vertically integrated electricity supply business that provides a highly reliable supply of electricity to 80% of Hong Kong’s population. The CLP Group is the largest external investor in the energy sector on the Mainland. The Group’s wholly-owned subsidiary EnergyAustralia is a leading integrated energy company in Australia, providing gas and electricity to about 2.46 million households and businesses. Apraava Energy, in which CLP has a 50% interest, is one of India’s biggest renewable energy producers with operations in power generation and transmission.

CLP Holdings is included in the Global Dow – an index of the world’s leading blue-chip companies, in addition to sustainability-focused indices including the Dow Jones Sustainability Asia Pacific Index (DJSI Asia Pacific), the Hang Seng Corporate Sustainability Index Series and the FTSE4Good Index series.

Industry
Energy & Utilities
Company Size
1,001-5,000 employees
Headquarters
Kowloon, HK
Year Founded
1901
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