We’re Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global AmTrust Financial group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.
As part of our service offering, we manage customer complaints with care, clarity and a focus on fair outcomes. We are now recruiting for a Complaints Handler, based out of our Colchester office on a hybrid basis.
In this role, you will take ownership of complaints from initial receipt through to final response. You’ll be speaking with customers by phone and reviewing evidence such as policy wording, claim notes and legal correspondence to fully understand their concerns. You will work proactively to resolve issues early where possible, while ensuring that all responses meet regulatory expectations and deliver a positive customer experience. This is a fantastic opportunity to deepen your understanding of complaint handling within a regulated environment and contribute to a team undergoing exciting technological and operational change.
If you have strong communication skills, experience within a regulated or complaint‑led environment (such as telecoms, energy, finance, or claims), and the confidence to challenge information and interpret evidence, we’d love to hear from you.
For more information, click here for the job description.
To show your interest, submit your CV and we will be in touch.
With more than 1400 employees in 34 locations worldwide, AmTrust International has the knowledge, skills, financial strength, technology and global licenses to provide a comprehensive range of risk solutions worldwide.
Rated “A-” (Excellent) by A.M Best, the underwriting entities within AmTrust International have the strength and resources to support your business for the long term.
Working in a dynamic two-way partnership with clients, intermediaries and cover holders, we have the experience, the expertise and the flexibility to create individual risk solutions for almost any opportunity.
Targeting niche risks where our underwriters’ experience and expertise set us apart, we focus on doing whatever it takes to forge longstanding, mutually profitable insurance partnerships. Our growing reputation is founded on our ability to find solutions for even the most unusual risk challenges. With a can-do attitude and a track record of innovation, we work hard for our customers and business partners.
