Recognised globally for making wines that make people go WOW, Mollydooker Wines is seeking an enthusiastic and customer-focused Customer Relations Coordinator to join our growing US team in a fully remote role offering challenge, autonomy and variety.
Mollydooker (Aussie slang for a left-handed person) is a family-owned winery based in McLaren Vale, South Australia. Through relentless attention to detail, we have built a reputation for producing premium wines that beautifully represent the region's warm coastal climate. Our wines have received worldwide acclaim, including five 99-point scores from renowned wine critic Robert Parker.
At Mollydooker, our passion extends beyond wine. We are committed to making a difference in the lives of those less fortunate through supporting local and international charities.
As our Customer Relations Coordinator, you will be the first point of contact for our valued direct-to-consumer customers across the United States. Working closely with our US Direct-to-Consumer team, you will deliver exceptional customer experiences while supporting customer engagement, order management, wine club activities and sales initiatives. A key part of the role involves ensuring compliance with applicable US alcohol shipping regulations and maintaining Mollydooker's customer service standards across all customer interactions.
This is an exciting opportunity for someone who enjoys building relationships, solving problems and working independently in a remote environment while being part of a supportive global team.
You are someone who thrives in a customer-focused environment and enjoys creating memorable experiences for customers. You are proactive, organised and capable of managing your workload independently while working remotely.
Ideally, you will bring:
Our team members consistently demonstrate:
An attractive hourly rate will be offered, commensurate with experience.
If you are passionate about customer service and excited by the opportunity to represent one of Australia's most celebrated wineries, we would love to hear from you.
Founded in 2006, Mollydooker Wines is an exciting, out of left field winery in the heart of McLaren Vale, one of South Australia’s oldest and most acclaimed wine regions. Located only a 40-minute drive from the Adelaide CBD, Mollydooker offers a range of their delicious award-winning wines and platters with local and international produce, all while taking in the panoramic views of the surrounding Willunga hills in their newly refurbished cellar door. With a strong focus on the vineyard and creativity, Mollydooker wines have earned numerous awards both locally and nationally, including Telstra South Australian Business of the Year, Australian Winemakers of the Year, Australian Boutique Winemakers of the Year and many more! In 2007, Mollydooker’s Velvet Glove Shiraz became their fifth wine to be awarded 99 points by The Wine Advocate and their Carnival of Love Shiraz has now been listed in Wine Spectator’s ‘Top Ten Wines in the World’ three times!
With a desire to help others where they can, Sarah and the Mollydooker team have developed the concept of ‘Sip it Forward’, where a portion of proceeds goes towards supporting local and international communities, including The Hutt Street Centre, Transform Cambodia and Mercy Multiplied.
