Job Description

Position: Customer Relations Coordinator

Forward Air is looking for a capable and dedicated individual to work as an Customer Relations Coordinator. The Customer Relations Coordinator is responsible for performing the clerical import/export duties. This candidate will respond to emails and voicemails concerning orders, issue resolution, shipment tracking, routing questions and customer requests in a timely manner. She/he must have excellent organizational skills handling files, time management and the ability to meet deadlines.

Core Responsibilities & Duties:

• Answer incoming customer calls and provide detailed information
• Accustomed to working with international paperwork
• Data entry on shipment tracking for import and export shipments
• Must be comfortable issuing IT to US Customs
• Familiar with ocean imports and ocean exports
• Provide support for tracking shipments and communication progress
• Maintain files in order and as outlined in the operations procedures and policy manual
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Regular and dependable attendance
• Other duties as assigned

Qualifications:

• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Ability to perform general administrative duties; file, perform data entry, photocopies, etc.
  
• Ability to handle heavy workload and work well under pressure
• Understanding of industry documents (bill of lading, master air waybills, tsa forms, etc.)
• High school diploma or GED equivalent
• Must be able to pass basic hazardous materials training

Skills:

• The ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.