Inter IKEA Group

Customer Relations Co-worker- Part time 24 hours- 4 days

Inter IKEA Group  •  Mumbai, IN (Onsite)  •  3 hours ago
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Job Description

Who you are

• You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
• You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
• You are friendly, approachable, and always ready to assist customers with their needs.
• Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
• You have experience in customer service and a retail environment.
• You have strong interpersonal skills and the ability to build positive relationships with customers.
• You are able to manage multiple tasks efficiently in a fast-paced environment.
• You have strong problem-solving skills and excellent attention to detail.
• You are comfortable working independently as well as contributing effectively as part of a team.
• You are fluent in English, both written and spoken.
• You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

Your responsibilities

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'





Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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