Credit Corp

Customer Relations Associate - Day Shift AU/NZ collections

Credit Corp  •  Manila, PH (Onsite)  •  4 hours ago
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Job Description

Join Our Australian & New Zealand Collections Team

At Credit Corp Group, we're not your typical debt collection company.

We have two core business streams: debt purchasing and consumer lending. With operations across Australia, New Zealand, the United States, and Philippines as we continue to achieve strong growth year after year.

Always ahead and at the heart of everything we do is a commitment to fairness, respect, and inclusion for both our customers and our people.

About the Role

As a Customer Relationship Associate (Collections), you will be at the forefront of our business, helping customers find practical and sustainable solutions to manage their financial obligations.

This is a dynamic role that combines investigation, problem-solving, and customer engagement. You will manage your own portfolio of accounts, spending:

  • Part of your time researching, investigating and locating your customers
  • Part of your time negotiating suitable repayment arrangements and supporting customers through financial challenges

If you are naturally curious, solutions-focused, and enjoy helping people while achieving goals, this could be the perfect opportunity for you.

What's in It for You?

  • Philippines Day shift schedule aligned with Australian & New Zealand business hours
  • Comprehensive paid training before you start
  • Life insurance coverage from Day 1
  • HMO coverage on your first day, with dependent coverage upon tenure
  • Retirement package to help secure your future
  • Free daily breakfast choices and fresh fruits weekly
  • Career development and advancement opportunities
  • Competitive monthly compensation package (basic salary + tax-free allowances)
  • Performance incentives and salary adjustments based on results
  • A supportive, people-first culture that promotes work-life balance

What We're Looking For

  • Willing to work onsite at our Ayala, Makati office
  • Available to work on an Australian time zone schedule (day shift)
  • Goal-oriented and results-driven
  • Strong English communication skills
  • Competitive, respectful, and empathetic in dealing with customers
  • Must have authenticated SSS, PhilHealth, Pag-IBIG, and TIN numbers, along with two valid IDs, ready before application

No Collections Experience? No Problem.

You don't need previous debt collection experience to succeed with us.

We value attitude, potential, and willingness to learn over years of experience. If you are confident in your communication skills, enjoy solving problems, and are motivated to achieve results, we'd love to hear from you.

Build a Career, Not Just a Job

Many of our leaders started their careers with Credit Corp as Customer Relationship Associates When we talk about career growth, we truly mean it—we invest in our people and provide real opportunities for advancement.

Ready to start your next career move?

Join our growing Australian & New Zealand Collections Team today and build a rewarding career with CreditCorp Inc.

Credit Corp

About Credit Corp

Credit Corp Group Limited is Australia’s largest provider of sustainable financial services in the credit-impaired consumer segment.

We are committed to providing sustainable and responsible financial solutions for our customers, with the goal of improving their financial situations. We aim to achieve this by applying our values to ensure the creation of sustainable outcomes for our customers, people, stakeholders and the community.

In our debt buying business we purchase defaulted consumer debts from major banking, finance, telecommunications and utility providers. We then work with our customers to agree flexible repayment plans to suit their individual circumstances.

In our lending business we responsibly provide the lowest-priced finance in our sector.

Our people are the cornerstone of our success and we are committed to providing the best career opportunities we can.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Sydney, AU
Year Founded
Unknown
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