Inter IKEA Group

Customer Relations Assistant

Inter IKEA Group  •  Newcastle upon Tyne, GB / Gateshead, GB (Onsite)  •  16 hours ago
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Job Description



IKEA Exeter are looking to welcome Customer Relations Assistants to join our delightful and friendly team.

If you are looking for a role where you get to build your customer service skills and help co-create the wonderful everyday with our many in-store guests, we would be happy to hear from you.

We have 12-hour contracts working on our Check-Outs and Customer Relations / Returns areas, where you would provide after sales support.

WHAT WE OFFER

• The Start Date of employment will be 27th of September 2026.
• Competitive hourly rate of £13.45 per hour.
• 12 hour contracts working 3 days per week including 3 weekends out of 4. Between the hours 09:00am - 22:00pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Flexi Holiday Plan
• Family Friendly childcare & wellbeing support

..as well so much more!

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

RECRUITMENT PROCESS INFORMATION –

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.

• Shortlisted candidates will be invited by email to attend a face to face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter euan.mcgregor@Ingka.ikea.com and I will be happy to help!





At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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