Job Description

Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing company located in South Jersey Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system.

Harris is currently in search of an experienced Customer Relations Specialist!

Pay Rate: $22/hr to $25/hr

THE RESPONSIBILITIES:

• Assisting customers with their inquiries, concerns, and complaints
• Building positive relationships with customers by providing excellent service
• Troubleshooting problems and offering solutions to customers
• Resolving customer issues in a timely manner
• Following up with customers to ensure their satisfaction
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to resolve complex issues
• Contributing to the development of customer service policies and procedures
• Staying up-to-date on company products, services, and policies
• Continuously improving customer service skills and knowledge.

THE QUALIFICATIONS:

• Strong verbal and written communication skills
• Proficient typist and easily adapt to new software applications
• Great attention to detail and accuracy
• Self-motivated individual who enjoys winning as a team
• Optimistic, enthusiastic, and people-centric focus
• Great problem-solving skills and ability to collaborate

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person