Inter IKEA Group

Customer Relation Officer (Easy Buying) - Part Time

Inter IKEA Group  •  National Capital Region, PH (Onsite)  •  9 days ago
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Job Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

About the job

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Your assignment

  • You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
  • You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
  • You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
  • You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
  • You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
  • You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.

Qualifications

Your profile

  • You have experience working in a customer-service role and a fast-paced retail environment;
  • You have strong interpersonal and communication skills that enable you to build rapport with customers;
  • You are a strong team player who value togetherness, is committed to your role and possess a strong customer serviced focus mind-set;
  • You are able to remain calm and controlled and able to provide solutions when faced with customers in stressful situations;
  • You are able to handle stress and work in an extremely face-paced environment;
  • You must be computer literate.

Additional Information

This role requires flexibility in work hours, depending on store operational requirements.

Inter IKEA Group

About Inter IKEA Group

ONE BRAND, MANY COMPANIES AND MANY, MANY PEOPLE

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”.

How we realise this vision is based on our shared humanistic values. These values are the foundation of our work and our inclusive, open and honest culture where you can be yourself. Our culture is based on the spirit of togetherness, enthusiasm and fun. And we’re always looking for people who share our positive attitude and values.

IKEA unites thousands of co-workers and hundreds of companies with different owners, all over the world, organised in a franchise system. It’s one brand but it reaches millions of hearts and homes.

ABOUT INTER IKEA GROUP

The purpose of Inter IKEA Group is to secure continuous improvement, development, expansion and a long life of the IKEA Concept. It has three core businesses: Franchise, Range & Supply and Industry.

• Inter IKEA Systems B.V. is the owner of the IKEA Concept and the worldwide IKEA franchisor. The assignment is to continuously develop the IKEA Concept and to ensure its successful implementation in existing and new markets. 11 different groups of companies own and operate IKEA sales channels under franchise agreements with Inter IKEA Systems B.V. A large group of franchisees are owned & operated by INGKA Group. Inter IKEA Systems B.V. also assigns different IKEA companies to develop range, supply and communication.

• IKEA Range & Supply is responsible for developing and supplying the global IKEA range. This means working with the whole value chain: from the needs and wants of the many people, through product development and the sourcing of raw materials, to a product’s end-of-life.

• IKEA Industry is the largest producer of wooden furniture in the world and manufactures wood-based furniture for the IKEA product range. We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

We can offer a wide variety of exciting roles and assignments - from product development to production and from distribution and store design to interior design. And much, much more! And we’re always looking for people who have the desire to learn and grow professionally right along with our business.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Delft, NL
Year Founded
1989
Website
ikea.com
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