JDs:
· Manage master list of maintenance service to track and remind the customers for monthly maintenance service
· Contact customer to bring their truck and heavy equipment to our workshop.
· Report the customers service appointment to service manager at the end of the day or urgent case
· Follow up customers after their track and heavy equipment got serviced for 3 days/ 2 weeks to check the customers satisfaction
· Update customer data and daily, weekly and monthly report submitted.
· Promote service and spare parts sales
· Work with warehouse and office teams
· Need to travel outside of city.
JRs:
· Computer literacy
· Basic knowledge of English
· Previous customer service experience is an advantage.
As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.
For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.
Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.
At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.
