Job Description

About the Role

We are seeking a detail-oriented and customer-focused Customer Quotation Specialist to join our Service Sales Team in our Newcastle Branch. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships, and delivering accurate, high-quality quotations that support our customers' operational needs.

As the Customer Quotation Specialist, you will work closely with the Field Service Managers, Service Technicians and other internal stakeholder to prepare timely, detailed quotations for repairs, overhauls, batteries, tyres, road quotes and attachments, while ensuring an exceptional customer experience.

Requirements

Key Responsibilities

• Prepare accurate and detailed service quotations with agreed service timeframes.
• Manage customer enquiries and quotation requests from receipt through to completion.
• Liaising with Service Technicians, Field Service Managers and customers to clarify requirements and provide technical solutions.
• Maintain accurate quotation records and customer information.
• Follow up outstanding quotations and identify opportunities to maximise service sales.
• Process customer orders and ensuring clear communication throughout the sales process.
• Assist with sales reporting, forecasting and performance tracking.
• Contribute to process improvements that enhance efficiency and the customer experience.
• Participate in team meetings and support continuous improvement initiatives.
• Promote and maintain a strong commitment to Workshop Healthy and Safety.

Qualifications & Experience

• Previous experience in customer service, service coordination, administration or quotation preparation.
• Excellent communication and relationship-building skills.
• Strong attention to detail and the ability to produce accurate work.
• Exceptional organisation and time management skills.
• The ability to prioritise multiple tasks, work under pressure and meet deadlines.
• Experience in technical, service equipment or automotive-related industry will be highly regarded.
• Proficiency with Microsoft Office and business systems.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.