Job Description

Responsibilities:

• Responsible for managing inbound goods for RMA processing.
• Responsible for managing the outbound picking and packing of goods for RMA processing and arranging shipment to an off-site facility (supplier) for analysis.
• Communicate status of pending RMAs with CQE and supervisor through standard reports.
• Review and reconcile return material authorization (RMA) forms and physical inventory returns
• Monthly disposition (return, scrap, closeout) of RMAs
• Perform functional circuit board testing, and results should be recorded.
• Enter data, analyze data, and identify trends in repair and replacement requests.
• Performs additional duties as required and or requested

Basic Qualifications​

• Strong proficiency in Microsoft Office as well as written documentation procedures (Especially Excel)
• Ability to learn and use computer applications required to document RMAs and claim findings
• Ability to handle competing priorities and manage time appropriately
• Strong written and verbal communication skills

Preferred Qualifications​

• Prior experience in a manufacturing environment
• Experience in using Continuous Improvement (CI) tools
• Demonstrated ability in the use of appropriate problem-solving tools including root cause analysis
• Mechanical aptitude
• Strong interpersonal and communication skills and ability to facilitate and motivate teams
• Technical knowledge / understanding of commercial HVAC manufacturing processes

Education and Experience​

• High School Diploma or GED required
• Previous job experiences with working with customers in a customer service role